Returns
We want you to be happy with your purchase. Contact us at hello@buyhomeautomation.com within 30 days of delivery with your order number and the issue, and we'll work out the right resolution — a replacement, a refund, or in some cases a return.
Because our products ship from a network of specialty suppliers, we don't always require the item to be physically shipped back to issue a refund or replacement, particularly for lower-cost items where return shipping would cost more than the item itself. We'll let you know exactly what's needed when you contact us.
Refunds
Once your return or issue is reviewed, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.
Exchanges
If you need to exchange an item for the same product due to a defect or an issue on our end, contact us at hello@buyhomeautomation.com and we'll arrange a replacement.
Damaged or Defective Items
As home automation professionals, we stand behind every product we sell. If an item arrives damaged or defective, contact us within 7 days of delivery, ideally with a photo of the issue, for a replacement or full refund.
Shipping Costs for Returns
If a physical return is required, you're responsible for return shipping costs unless the item was defective or we made an error with your order. In many cases we can resolve the issue without requiring a return at all — see "Returns" above.
Contact Us
Questions about our Refund Policy can be sent to hello@buyhomeautomation.com or (860) 254-1799.
Last updated: July 28, 2026.